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Navigating the Virtual Call Center Agent Job Market

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Virtual call center agent jobs

A virtual call center is like any other call center but with a twist.

Here the call center agents work remotely.

Instead of working from an on-site business location, virtual agents work from geographically dispersed locations, mostly from their home.

A virtual call center software allows call center teams to work remotely while remaining a cohesive unit.

Whenever someone calls the company, the software route calls to specifically assigned remote agents.

Remote agents who are highly trained handle customer inquiries, service requests, complaints, and sales.

There are many benefits to having a virtual call center for businesses.

A virtual call center allows businesses to hire agents across the globe, which helps them hire the best talent.

Having agents in different time zones ensures that customer service stays live 24/7.

Plus, having agents from different language speaking countries makes it easy for businesses to connect with the customers in their local language.

It also helps in reducing costs as there is no need to maintain office infrastructure as all their agents work remotely.

Most businesses are moving towards having a virtual call center instead of keeping it on-site, looking at the benefits mentioned above. 

As a result of this, there's a huge demand for virtual call center agents.

In other words, an excellent opportunity for you to make money by becoming one.

How to get started:

Some specialized companies regularly hire virtual call center agents.

Most of them will require you to have the following things to get accepted with a few demanding some more specialized stuff. 

  • A private and quiet workspace
  • Personal computer or a laptop with the right configuration
  • Corded landline phone with a compatible headset or USB headset
  • High-speed, direct internet access (no wireless)
  • UPS battery back-up power supply

We are mentioning the few most popular companies that hire virtual call center agents below.

You can visit their websites and apply for the relevant positions.

  • WorkingSolutions
  • LiveOps
  • Alorica
  • AnswerFirst
  • VipDesk

Expected earnings:

With our research, we have seen that virtual call center agents usually make between $8 to $30 an hour.

You'll get a more hourly pay if you provide service in specialized areas such as technical support.

If you work in the sales domain, then most of the companies will offer you commissions for every sale you generate, which will significantly raise your earnings.

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